| Program Name |
Description |
Target Audience |
| Assertiveness Skills
|
The foundation of effective human relating is maintaining respect in our communication with others: Assertiveness Skills is at the heart of developing the key communication skills for more successful relationships and influence. |
Assertiveness skills is designed for anyone who wishes to communicate their ideas more clearly and confidently in a team environment, or when dealing with dominant or overbearing clients; and for those who seek more satisfying and successful personal interactions.
|
| Business Writing Skills
|
There is a big difference between writing and writing well... |
This program will boost the skills of anyone wanting to improve the quality and
effectiveness of their written communications. |
| Choices for Developing Emotional Intelligence
|
The purpose of this program is to enable you to take charge of your life and develop the power of choice over your thoughts‚ feelings and actions. In short, it's about developing self-leadership. |
Choices for Developing EI is an excellent program for anyone who would like to develop more self-confidence and enhance their effectiveness in working with others.
|
| Coaching and Feedback
|
This one-day program, provides participants with the structure,
communication skills and confidence they need to effectively coach their staff. |
Managers, Supervisors and Team Leaders. |
| Coaching and Feedback - two-day program
|
Share information so your employees understand how they can assist you to build your organisation. |
Managers, Supervisors and Team Leaders. |
| Connect: Relationship Intelligence
|
An opportunity to build on the learning provided in the Choices program. This 2 day workshop provides relationship skills development for anyone wanting to connect with others. |
Anyone wanting to develop themselves and their relationships with others. |
| Emotional Intelligence - An Introduction
|
"Emotional Intelligence is at least twice as important in organisations as IQ"
Daniel Goleman, author of Emotional Intelligence |
This introductory program is suitable for all people at all levels in organisations who are interested in learning more about Emotional Intelligence and how they can develop their EI skills further. |
| Facilitating Conflict in Teams - Two-day
|
Develop confidence to deal with workplace conflict in an effective way with an in depth look at the micro skills needed to facilitate conflict effectively and time to practice what you've learnt in "real life" situations. |
For supervisors and team leaders who want to improve their business by effectively mediating/facilitating the resolution of conflicts within their workplace. |
| Facilitation Foundation Skills
|
How do you guide a group of people towards mutually beneficial outcomes whilst managing the personality divergences that invariably exist? The answer is Facilitation Skills! |
This program is suitable for project managers, managers, trainers, and supervisors or anyone else who has to lead groups of people. As a foundation program, there are no prerequisites required for this program as it is designed for staff new to the art and practice of facilitation. |
| From Conflict to Co-operation
|
From Conflict to Cooperation gives participants the opportunity to develop the interpersonal dimensions of emotional intelligence; developing empathy and effectively managing relationships with a particular focus on managing conflict. |
Ideal for anyone wanting to improve their emotional intelligence competencies for relating effectively with others. With a key focus on management of emotion in self and with others this workshop is excellent for learning how to manage conflict. |
| Handling Difficult Customers
|
Complaints should be regarded as opportunities - not problems. "It's your most loyal customers who complain in the first place." - Catherine DeVrye, Good Service is Good Business |
This program is ideally suited to frontline client service staff who have to deal with aggressive, emotional or otherwise difficult customers. |
| Leading Edge Supervisor
|
Leading edge skills for the contemorary supervisor! |
This program is ideal for all frontline supervisors, managers or team leaders who have direct people-management responsibilities and who are either new to the job or have never had any formal training in supervisor skills. This program would also be beneficial for supervisors who have undertaken training previously but need additional skills development to assist them in their current role.
|
| Living Leadership - Six-day program
|
At last...a leadership development program that gives you the skills you REALLY NEED. |
Living Leadership is for anyone wanting to focus on developing their people skills. This program is designed to stretch current managers and supervisors who may have participated in previous management or leadership training programs and are looking for a more challenging learning experience. This program is specifically designed to help individuals develop a more robust sense of self, greater confidence around how they communicate with others and the courage and skills to confront difficult workplace people issues head on. |
| Living Leadership - Three-day program
|
At last...a leadership development program that gives you the skills you REALLY NEED. |
Living Leadership is for anyone wanting to focus on developing their people skills. This program is designed to stretch current managers and supervisors who may have participated in previous management or leadership training programs and are looking for a more challenging learning experience. This program is specifically designed to help individuals develop a more robust sense of self‚ greater confidence around how they communicate with others and the courage and skills to confront difficult workplace people issues head on. |
| Managing Below Standard Performance
|
Confronting below standard performance is one of the hardest management tasks: Having the right skills to provide effective performance feedback makes it easier! |
This program is for all managers, supervisors or team leaders who are responsible for providing feedback to staff and for managing below standard performance. |
| MBTI Workshop
|
The purpose of the Myers-Briggs Type Indicator (MBTI) personal inventory is to make the theory
of psychological type described by C.G. Jung (1921/1971) understandable and useful in peoples
lives.
|
This one-day program will provide an opportunity to use this scientifically researched and strongly proven method of working with people. You will gain knowledge that will assist you to build and influence relationships - and relationships are the essence of leadership. This is an introductory workshop ideally suited to individuals who have not previously been assessed using the MBTI. |
| Performance Partnerships
|
Develop a collaborative approach to achieving performance in your workplace: develop your performance partnerships! |
This program is designed for managers and supervisors who are responsible for staff performance and development. It will benefit not only new managers but also managers who have previously been trained in their organisation's Performance Management system but who would like further development to increase their confidence in this area. |
| Personal Effectiveness
|
This dynamic two-day workshop provides participants with the opportunity to develop greater self-leadership and enhance effectiveness at work and in their personal lives. |
Personal Effectiveness is designed to assist participants to develop more self-awareness and the capacity to proactively challenge self-limiting beliefs and adopt a more positive outlook on life. This is an excellent program for anyone who would like to develop more self-confidence and enhance their effectiveness in working with others. |
| Powerful Presentations
|
Communicate your message powerfully to influence, inspire and motivate!
|
Anyone who is required to make presentations to management, their teams or clients. |
| Project Planning & Management
|
Successful projects involve the skilful and effective management of human, physical and financial resources to give the best results for the organisation. |
This introductory two-day workshop is suited to managers, project leaders and project team members who are responsible for planning and/or managing or involved in project work. This program is less suitable for operational staff not directly involved in projects or for more experienced project managers who have either had many years involved in managing projects or who have attended a Project Management program within the last three years. This program, however, does offer experienced project managers an opportunity to review/refresh their project planning and management skills and tool sets. |
| Report Writing
|
There are a number of skills critical to the practice of good leadership...These include talking and writing plainly and powerfully. |
This program is intended for staff who have responsibility for creating and submitting management or client reports. It is expected that participants attending this program will have already attended a basic business writing skills program or have developed an intermediate skill level/experience in writing skills proficiency. |
| Serious About Service
|
Serious About Service is designed to build awareness in participants of the importance of delivering consistently high levels of client service. |
For any organisation who wants to be truly serious about the service that they offer. |
| Team Development
|
Research has shown that productivity from a group of people can vary significantly depending on the level of team skills developed by each person in the group. |
This workshop is aimed at all staff who are interested in developing synergy within their team.
|
| The Effective Supervisor
|
The Effective Supervisor will help you to develop the key leadership
skills to be just that!
|
This program is ideal for all frontline supervisors, managers or team leaders who have
direct people-management responsibilities and who are either new to the job or have never
had any formal training in supervisor skills. This program would also be beneficial for
supervisors who have undertaken training previously but need additional skills development
to assist them in their current role. |
Time Master
More Time Master Offerings |
Increase your productivity and reduce your stress. |
This one-day workshop is packed full of great ideas and strategies to help participants gain greater control over their time and their life. |
| Women As Leaders (four-day)
|
With a focus on self-leadership participants are able to develop greater self-awareness and recognition of personal strengths and abilities to take positive action.
|
Specifically for women considering a management career, new supervisors or for any woman wanting to gain a deeper understanding of contemporary leadership practices, increase their self-awareness, enhance their self-esteem, and develop a greater sense of direction in life. |
| Working Effectively With Difficult People
|
Working with difficult people can be very frustrating. This one-day workshop gives you the concepts and skills to assist you in handling your more challenging personalities! |
Anybody who has to deal with difficult people, Supervisors or Managers who manage teams and HR consulting and advisory staff. |
| WorkplaceTrainer
|
Having the right staff developed with the right skills is critical to delivering high levels of client service...Workplace Trainer will teach you the skills of transferring skills and knowledge effectively to others. |
This program is ideal for staff who, are required to deliver worked-based training and development programs with either small or large groups. |
